Category Archives: Blog

Whatever You Do, Don’t Do This

Whatever You Do, Don’t Do This: A Lesson from GameStop for the Church

Several weeks ago, amateur stock traders rallied together to boost the stock of GameStop, artificially inflating the stock price and disrupting the stock market.  Although Wallstreet investors were betting on GameStop’s inevitable demise (GameStop is like Blockbuster for video games), the amateur traders manipulated the system for their benefit.  They drove the stock price up and, if they bought low and sold high, profited while those on Wall Street lost.

Beyond the sensational headlines of this modern-day participatory culture case study with a David & Goliath edge, is an undeniable reality that, in spite of the temporary surge in stock enthusiasm, GameStop’s out-of-date business model will not be profitable in our increasingly downloadable world.

I believe a similar storyline has started to play itself out with the Church.  As the Church prepares to enter a post-Covid world, there will be many church leaders who will rush back to reopening and abandon their digital expressions, ministries and methodologies as they do.  As we embrace the promise of re-opening in society, we are at risk of “flooding the market” and buying stock in our previous out-of-date and ineffective ministry methodologies.  We will be tempted to trade in false hope!

As a church leader, you are entering a precarious season with a major temptation.  With accelerating vaccine rollouts (yay!) and the promise of things opening up again (yay!), the temptation of the church will be to go back to the way it was rather than the way it needs to be.

The lure will be strong!  We will be tempted to go back to what we knew, even if it stopped working long before Covid struck.  This will be the case for education models, business plans, architectural design, and churches.  In our rush for normalcy, we are at risk of selectively forgetting our previous ineffectiveness.  We’ll forget that overall church attendance, giving and engagement (across all denominations) were all trending downward before the pandemic.  To think the trend will magically reverse as we enter a “new normal” with an altered world is naive foolishness.  Will it feel good again to do things we are highly competent at?  Yes.  Will it be as effective as before?  No.  Although it may feel good to us, it will not, necessarily. mean it will be good for the church.

This is not a new human temptation.  Consider the Israelites in the desert.  It wasn’t long after their exodus from Egypt that they longed to go back.  Even though it was terrible, they longed for the familiar and predictable.  We are the same.  We, too, are tempted to just go back to the old way of doing things, even if it didn’t work, rather than adapt, learn, grow, change and redeploy for a new post-Covid world.  I don’t blame anyone for the temptation.  A year of learning new ways of doing things is exhausting; feeling like a fish out of water is uncomfortable.  However, to abandon all the lessons we have learned, the new methodologies we have discovered, the skills for innovation we have embraced and to revert back to the old way of doing things in a world that has been altered forever (especially when the old way of doing things was universally determined as ineffective) would not be wise.  It will be easy, tempting and comfortable, but it won’t be good leadership.

What wasn’t working before, won’t magically work now.  Society has taken ten years of change and condensed it into one.  If our evangelism and discipleship ministries weren’t effective before, resurrecting them post-pandemic won’t make them work.  Additionally, not everyone will come back in-person.  Some will prefer online engagement.  You may disagree (especially if you, personally, prefer in-person expressions) but there are people in our church communities who will desire to stay connected exclusively online or use online engagement as a way to augment their in-person participation.  We can’t ignore this group in our rush to in-person gatherings.  If we do, we do so at our peril.

We are all tired of change and we will all be tempted to just move back into the well-worn ruts of previous (pre-Covid) ministry methodologies.  I believe we are at a crossroads to either change and adapt to our emerging world or devolve back into a church that was already waning in effectiveness, blissfully adopting out-of-date methodologies for a world that no longer exists.  Nostalgia may feel good, but it is a sterile environment for conceiving vision.

As you look ahead, recognize the long-term impact of your choices and commit to move against your natural impulse and use this time to implement the long-term change needed.  Refuse to go back to the way things were.  Refuse to embrace ineffectiveness because it feels comfortable.  Whatever you do, don’t do this!

Ministry in Digital Culture: This Time It’s Personal

Although Jaws IV is arguably the worst of the Jaws film franchise and worthy of our collective amnesia, its tagline has defied the fate of the film and remained in the cultural ether: “This Time It’s Personal.”  This memorable line has permeated culture more than the scent of chum in water during shark hunting season. 

This phrase also encapsulates the reality of digital technology and the times we are in.  We live in the digital age of personalization where everything we do is customized to us.  We have personalized home screens on our devices, personalized movie suggestions on Netflix, personalized stores on Amazon, personalized Apple/Spotify music channels and personalized newsfeeds.  All of which have algorithms that curate the content we consume.  Separate from the dangers of this (we’ll address them later), people increasingly expect a personalized experience in digital space.  Unlike mass media where things were necessarily impersonal and generic, digital culture is incredibly personal and specific.

The personal nature of digital technology is partially why although people want to participate in the content they consume, they also prefer to wait in digital anonymity deciding if/when to step into digital view.  Digital space is intimate space and deeply personal.  Stepping into view means not just stepping out of anonymity but into intimacy.  For example, when one comments on a video or live feed, it means linking their profile to their comment and exiting the comfort of (perceived) digital anonymity for the spotlight of digital intimacy.  This is why digital space also provides the user with the unique ability to decide when and how known they want to be.  This is a new [digital] cultural norm, and we need to recalibrate our means of engagement to adapt.

In digital culture, pastors and church leaders must provide increased space for people to feel comfortable online before an expectation of engagement.  The challenge is, we are accustomed to impersonal communication and engagement with people in public in-person space that operated under a different social contract and norm.  As a result, our in-person and mass media influenced strategies and methodologies were often depersonalized as a result.  However, digital is different.  It is highly personal and, by the very nature of digital, more intimate.

Therefore, as you consider your ministry, how can you make your preaching, communication, online interactions, etc. as personal as possible?  How can you allow a safe initial engagement online to build trust and allow people a safe way to engage?  How can your preaching become even more proprietary (personal) to your people?  In other words, how can you make it more specific to your congregation as opposed to the generic forms of communication of mass media?  How can your online communications and mailing lists be more personalized (MailChimp and others can do this)?  How can your church advertising become more targeted and personal to the people you are trying to reach (all digital advertising, unlike mass media advertising, is personalized and targeted)?  As we move increasingly into digital culture, we will need to make our ministries and communications more personal as we do.

As you explore this in your ministry, a warning.  As Marshall McLuhan argues in his book Four Laws of Media (Technology), all media (technology) when taken to its extreme reverses on itself.  This too is the danger of personalization.  Taken to the extreme, we become addicted to personalization and it can fester into hyper-individualism and selfishness. 

Unlike what online algorithms tell us, everything is not about us.  One of the inherent dangers with the personalization of information, news, movies, music, etc. is that we begin to lose the skill of empathy and listening to others in the process.  As you pursue increasing ways to personalize your ministry, be aware of this potential and protect against it.  Teach about empathy, avoid ministry silos that can be common, intentionally breach the generational divide, etc.

There is another famous line from the original Jaws that is apt in this discussion, “You’re going to need a bigger boat.” 

As we get a bigger boat online, may we be aware of our tendency to fill it with people just like us.  May we be reminded that love suffocates in sameness.  May we, in our desire for personalization, not lose sight of the mission that takes difference to accomplish.

The Digital Mission Course

I am very excited to announce the launch of The Digital Mission Course. It is a condensed and OnDemand version of the material I have taught in my seminars/workshops/classes. I designed it to be used by individuals or teams (ministry, staff, leadership, etc.). It includes four hours of OnDemand teaching, workbooks and resources. My heart is to equip the Church in this season and trust that God will use this material for building His Church in this new digital world.

For more information and to enroll, visit:
www.digitalmissioncourse.com

It is being offered for a limited time at a discounted rate. Don’t miss your opportunity to get the material and use it individually or as a team!

Please share this with your contacts, team or anyone who would find it helpful.

Four Leadership Postures for 2021

As we leave 2020 behind and press into 2021, I want to consider four leadership postures for the year ahead…

Self-Care (Healthy Rhythms and Intentional Rest)

The temptation of entering into 2021 is to turn the page on 2020 and enter the coming year ignorant of the long-term effects of leading through a pandemic.  Turning a calendar page might feel good but it doesn’t erase the impact of a difficult situation, season or year.  We know this to be true in other people’s lives, but we are often blind to it in our own.  I want to emphasize this.  In every major catastrophe or event, people often weather the storm, only to experience long term impacts.  In extreme situations, this is known as PSTD, but the principle of delayed and long-term impact shouldn’t be ignored.  As we enter 2021, it is vital for any leader to focus on self-care.  To take adequate time off.  To pursue healthy rhythms.  To get help even if you don’t think you need it.  If you are experiencing any symptoms from what I posted here (You are Not Okay), get some help and see a counsellor or a psychologist.  Don’t delay and care for yourself as we enter this new year.  Again, turning the page will not erase the hard words and difficult storyline of the previous chapter.

Preparing for the Long Haul

With the talk of a vaccine, there is a sense that things will go back to “normal” and, therefore, there isn’t a need to make the changes required for the long road ahead.  This is short-sighted and dangerous.  The road ahead will be longer than we hope, and we need to be prepared.  Even if I am wrong, and I hope I am, be prepared mentally and practically for the road ahead.  Good leaders don’t lead with blinders, they lead with clarity and the bravery to look ahead with courage and truth (for more on this, see my previous post).

Normalize Change

As you lead into 2021, it is vital that you normalize change.  After a season that jarred you out of the rut of the past, you will be tempted, even long, to go back.  Ignore the urge to go back to old systems that didn’t work (even if our rose-coloured memories tell us they did) and old structures that were outdated.  The innovation of the last year is the innovation posture needed for the future ahead.  Don’t let your foot off the pedal of change but rather get used to driving at the speed of invention.  This is the posture needed for any effective organization or ministry in the future.  Develop a posture of innovation and embrace the normalcy of change in 2021.

Empowering Young Leaders

In the last year, you may have reduced your reliance on younger leaders and stopped listening to emerging voices.  The desire for a steady and seasoned voice was understandable but the future will demand that we attune our ears to the young voices in our organizations and teams.  Promote young people, give responsibility to younger leaders and take some leadership risks with them in the coming year.  If you are a seasoned and older leader and you (re)build your organization, ministry and team around your desires and your preferences, you have missed the mark and have sacrificed your organization’s future for your present comfort.  The best leaders will empower young leaders in the coming season and give them room to experiment, develop and grow.

The Promise Ahead

2021 holds so much promise but that promise can be easily buried by our short memories and desire for comfort.  If we accept the temptation of comfort, we reject the vital opportunities before it.  Look ahead with realism and walk forward in hope.  God is doing a new thing and asking us to join.

Facing the Hard Truth with a Tenacious Hope

There is no doubt that 2020 was a difficult year.  It was difficult for many including those in pastoral leadership.  In fact, it was probably the most difficult year of your pastoral career (I know it was mine). 

As we enter 2021, there is an overall sense of optimism that we have turned the corner on 2020 and that things will be going back to “normal” soon.  I share that optimism, but I also want to offer a dose (maybe stronger than you would like) of realism.

I sense many of my pastoral colleagues have entered the New Year with a blinded optimism that with a New Year and a vaccine roll-out that things will be back to our 2019 normal soon.  As a result, there is a sense that if we can just hold on for a bit longer, we will survive, and things will get back to “normal.”  I fear this sentiment may be an easy pill to swallow, but it is more placebo than medicine. 

The Bad News

I think 2021 may be more difficult than 2020.  Although a new year brings optimism and vaccinations have started, we are still months and months away from getting to the other end of the virus.  We will soon enter the third wave, and just as the second wave was void of all the romanticism of the first wave (the romanticism of learning a new instrument, growing closer as a family, eating healthier, etc.), the third wave will be viewed and lived with disdain (people are not just tired but exhausted and exhausted people make bad decisions).  Conspiracies will grow in momentum (tired people want easy answers that affirm their desires).  Divisions will grow and rage will amplify (when people are exasperated, they cease to listen).  Brokenness will run rampant (marriages will fracture, addictions will rage, etc.).  Consequently, the pastoral leadership challenge will not be on the practical front (how to effectively do online ministry or in-person services with restrictions – although these are very important) but on the people front when our brokenness bleeds out. 

You may say, “that seems very pessimistic. The vaccines are out and within a few months we will all be vaccinated, and things will return to normal.”  I want to challenge that on two fronts.  First, the law of large numbers is real and the job of 50 million vaccinations in Canada is mammoth (75% of the population with two doses) it isn’t until the majority of people are vaccinated can we all stop wearing masks and social distancing.

For example, if you are in Alberta (with a population of 4.4 million), we need to get the vast majority of the population vaccinated (assuming they will want to which is a massive issue that is being fueled through fake news) to get to herd immunity, that means the government will need to give some 7 million shots (as it is a two-shot vaccine).  Take out a calculator and do some quick math.  For those who think we will back to normal by the Fall (September for example), this would mean that by July (it takes several weeks after the second dose for the vaccine to take effect), we would need to be vaccinating about 40,000 people/day beginning today.  Today (January 4, 2021) in Alberta they vaccinated between 3,000 and 4,000 people (The Alberta government doesn’t plan on vaccinating the general public until September 2021).  I am not trying to alarm you or disparage those in government or our health officials.  This is a moon landing type operation.  The speed of vaccinations is sure to accelerate but it is a massive task and one that will not be completed until close to the end of 2021 (at the earliest, assuming everything goes right, and people trust the science and take it).  I hope I am wrong, and it is earlier, but this is a time for practical realism.

Secondly, if we are assuming that right after we reach herd immunity and vaccinations are done people are going back to a 2019 version of normal, we are mistaken.  People will shop, watch movies, eat out, go to school, exercise, travel, and worship differently as a result of this.  These things were on a 10–20-year trajectory of change; the change was just condensed into a year (no wonder we are exhausted).  We need to acknowledge this and adapt.  We ignore it at our peril.

My point is, sadly, we are NOT almost done with COVID.  We are, if all goes very well, only halfway through this.  You may not want to hear this.  I know I don’t.  But it is the truth and good leaders lead from a posture of truth and reality in order to lead forward with clarity and vision.  To ignore the long-term nature of this is to ignore the health of your organization, team and personal well-being. 

Take time to process this (it is something to grieve and grief takes time), pray (trust in Jesus), strategize/plan, and move forward with faith and hope.  The reality is, this longer timeline with permanent implications will mean more change, longer rationing of resources, harder days ahead, more division and strife, etc.  But it will also mean that we will discover new ways of doing ministry, get to the core of some of our long-ignored problems, be more innovative, collaborate more often, and, most importantly, discover that Jesus is, has always been and will always be, enough.

The Good News, finally!

The good news is (there is good news!), we know what to do. We have an idea of what online ministry looks like now (if you are wrestling with this, I wrote Digital Mission to help), we know how to do in-person ministry relatively safely (we have established protocols and routines), and we have everything we need to not just survive but thrive as the Church (most importantly the Holy Spirit who has not been isolating).   Additionally, the virus is not as deadly as we once feared and with more time will come even more therapies, understanding, better mitigation, faster testing, etc.  We will make it through this!

Most importantly, God is on the throne and faithful.  Jesus will build His Church.  These may seem like points from your last sermon, but they are points we get to live into and discover more fully in this long-hauled season. 

This is also an opportunity to press into systemic change and lead forward in ways we may have been too timid before.  Press in and see God do amazing things.  This is the time to do the following with your church:

  • Move your church away from an unhealthy Sunday-centric focus.  We were good at this (even if it didn’t effectively make disciples) and the future will not be found here.
  • Innovate digitally and see the many opportunities present online, not just the obstacles.  Digital is here to stay (even if you don’t like it)!
  • Make disciples. For the last several decades the Church has wrestled with how to make disciples and, although we know a disciple-making crisis was upon us, we did not make substantive changes that were needed.  This is the time to reimagine disciple-making with the systemic paradigm-shifting change needed.
  • Embrace evangelism – How are we sharing our faith in a Covid world?  How are we equipping our people to be on mission at work, home, and play?
  • Get lean – Church budgets per attendee has steadily increased for years.  What if this season will force us to re-think budgets and ministry staffing structures in new and creative ways?

Although this season may be devastating for churches and church leaders who refuse to adapt and change, I am convinced that it also holds the possibility to be some of the most fruitful for those who lean into change with hope, faith, and love.

The Light Is Here; it has Always Been Here

The bad news: the light is not at the end of the tunnel! The good news: the light has always been there.  It is the light in us, the light of the world (Jesus) and Jesus is calling us to shine His light in the darkness of this moment with His truth and His grace.